Contact Trem Bali

Contact Trem Bali for tour bookings, custom itineraries, and B2B travel partnerships. Reach us via WhatsApp, phone, or email. Office in Denpasar, Bali.

Get In Touch

We'd Love to Hear From You

Whether you're planning your dream Bali vacation, looking for a custom tour package, seeking B2B partnership opportunities, or simply have a question — our friendly team is here to help.

We respond to all inquiries within 24 hours during business days, and our WhatsApp line is monitored for urgent requests. Don't hesitate to reach out in English, Mandarin, Korean, Japanese, or Bahasa Indonesia.

Reach Us

Contact Information

Office Address

Jl. Gunung Cemara No.26, Kelurahan Tegal Harum, Denpasar Barat, Bali 80119, Indonesia

Phone & WhatsApp

+62 821-4690-5507

Available 7 days, 8:00 AM – 10:00 PM WITA

Email

info@trembali.com

Replies within 24 hours on business days

Social Media

When We're Open

Office Hours

General Office Hours

  • Monday – Friday08:00 – 18:00 WITA
  • Saturday09:00 – 17:00 WITA
  • Sunday10:00 – 16:00 WITA

Guest Support Hotline

  • Phone / WhatsApp+62 821-4690-5507
  • Availability7 Days a Week
  • Response Time< 2 Hours
Find Us

Our Location

Located in Denpasar Barat — the heart of Bali, with easy access to Ngurah Rai International Airport (20 min), Kuta (15 min), and Ubud (45 min).

Common Questions

Frequently Asked Questions

How do I book a tour?

You can book directly through our website by clicking the "Book Now" button on any tour package, or contact us via WhatsApp or email for personalized assistance. For group bookings and corporate events, we recommend reaching out directly for the best rates.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, JCB), bank transfers (IDR & USD), PayPal, and cash payments on arrival. For B2B partners, we offer flexible payment terms including net-15 and net-30 invoicing.

Can I customize a tour package?

Absolutely! Customization is our specialty. Whether you want to combine multiple tours, adjust the schedule, add a private photographer, or include a special dinner — we will tailor every detail to match your preferences and budget.

What is your cancellation policy?

We offer free cancellation up to 24 hours before the scheduled tour start time. Cancellations within 24 hours may incur a 50% fee. For weather-related cancellations or emergencies, we offer full refunds or free rescheduling with no penalties.

Do you offer airport pickup?

Yes! We provide reliable airport transfer services from Ngurah Rai International Airport (DPS) to all major areas in Bali. Our driver will greet you at the arrival hall with a name sign, assist with luggage, and escort you to a comfortable air-conditioned vehicle.

Are your tours suitable for children and elderly guests?

Yes. We design family-friendly itineraries with adjustable activity levels. For elderly guests or travelers with mobility considerations, we offer private vehicle tours with minimal walking and accessible restroom stops. Please inform us of any special needs when booking.

For Business

B2B & Partnership Inquiries

Are you a travel agency, hotel, event organizer, or corporate client looking for a reliable Bali ground partner? Trem Bali offers competitive wholesale rates, white-label solutions, and dedicated account management for business partners.

Net & wholesale pricing for registered partners
White-label itineraries under your brand
Dedicated fleet & professional drivers
MICE event planning & corporate retreats
Discuss a Partnership

Ready to Explore Bali?

Our team is standing by to help you plan the perfect Bali adventure. Reach out today and let's make your dream trip a reality.

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